Mokwheel

Customer satisfaction is very high when it comes to the quality of the bikes. They are praised for being well built, having powerful motors and good terrain handling capabilities. The competence of the customer service staff, as well as its friendliness and problem-solving abilities, is mentioned by many as one of the strengths. At the same time, there are customers who reported problems with their purchases. Some reported having bought broken bikes where controllers or motors had failed immediately. Some people also complained about being treated poorly or not helped at all by the customer service staff. There were a few complaints regarding poor bike size or fitting causing discomfort.