TXU Energy

The customers have always commended the employees for their helpfulness, professionalism, and knowledge, solving problems within a short time and helping them with payments or extensions. Many people also appreciated the excellent customer service because of the understanding and empathy of the representatives. However, there are also customers who complained about the pricing. There were cases when people noticed that the bill was higher than expected. Some people faced problems with service because of some changes in their account without permission, unexpected termination of service or inability to get help with the issue.